Ensure that you use the same network for voice and dataWhen you use two different networks for voice and for data, you will pay a lot more than you would have if run both on a single network. Also, when you run both on separate networks, this will make your business VoIP system more complex which is totally unnecessary. However, before you make the decision to combine your voice and data on one network, there are some factors that you out to put into consideration.
Make voice communication a priorityIf your current business communication system is not reliable, you need to invest in a system that prioritizes voice communication. Unreliable systems will tarnish your business’s image and this could cost you some of your most valued customers. If a bottleneck occurs, you need to be sure that the network does not prioritize other applications. To be sure, you can set up the QoS (Quality of Service) on your router. This prioritizes voice and VoIP traffic and ensures that voice communication is not interrupted.
Offer comprehensive training to your employeeJust like any other technology, VoIP keeps advancing. It would not be enough to just give your employees a few tips and expect that they have learned all that there is to learn. You need to make sure that the employees are well trained so that they are in a position to handle any arising issues in the future. The kind of training that you offer your employees should include some basic tips on how the system functions and the procedure to follow when they are faced with technological issues that could affect performance.